Technical Insights

Many customers of SaaS products request custom report features, but what they are actually asking for is the ability to explore their own data. Self-serve analytics enable this without needing your team to build and maintain endless bespoke dashboards. Let’s explore who self-serve dashboards are actually for, where common approaches break down, and where custom solutions make sense.

While building the Custom Canvas feature, we encountered an interesting architectural decision about handling states across large multi-tenant user bases, where we had to consider concurrent state management.